MEA UAE Business Awards 2017

66 MEA MARKETS / UAE BUSINESS AWARDS 2017 , UA170033 Global Shipping & Logistics (GSL) is a leading logistics provider within the UAE offering temperature controlled logistics solutions, temperature ranges from -25° Celsius to ambient. We invited COO Frank Courtney to talk us through the firmand the range of services it offers in this vital sector. Best Full-Service Logistics Company 2017 Originally founded in 1975 as Global Shipping in response to the UAE’s growing importance and aspirations, today GSL is a market leader in the logistics space. Frank outlines the secrets behind the firm’s success and how it constantly seeks to provide clients with the very highest standards of quality and service. “Here at GSL, exceeding our goals is an important gauge of the efforts we put in. We know that nothing comes easy, and that it is a combination of several factors. It requires continuous focus, commitment, team work and many other positive driving forces. Our philosophy behind customer service is very simple. “Driven by YOU. Understand your needs and ensure every little detail is right and executed with perfection”. We put tremendous effort to maintain the highest standards to ensure that our clients are always satisfied. “In addition to this client focus, there are two important contributors which made our success story possible. The first is our inspiring vision; without the right vision in place it is difficult to head in the right direction and excel at the right time. We believe in the potential of every person at GSL, and to harness this potential you need an inspiring vision in place. Without such a vision, it would be challenging for management to recognize and appreciate the capabilities that exist or are waiting to be discovered. The second contributor is adaptability and our values. Considering the tremendous changes we see in the market today, businesses change is essential to remain ahead of the pack. The trick is to be able to do it, without losing the core values that make us who we are.” Operating in such an ever- evolving market with such a vast array of competitors means that differentiation is vital for GSL. The firm marks itself out as the best possible option for its clients by offering them a boutique service built on knowledge, expertise, commitment and passion. “What makes us unique is our passion for cold logistics. The firm’s commitment to the highest levels in quality and customer service is difficult to match. This passion translates into the value we bring to our customers. We fully understand the vital role we play in our customers’ success, and the need to think from a business partnership perspective. We do not see ourselves as a business provider, but rather as a business partner whose success is solidly derived from the success of the clients we serve. Therefore, we listen closely to our customers’ needs, conscientiously work on our strengths, constantly improve and innovate our processes and systems, sacredly invest in our people, and incessantly build cost effective, and robust supply chain solutions that offer our customers the flexibility and business advantage they regularly seek.” Moving forward, Frank believes that the firm can continue to build upon this phenomenal success and achieve even more over the months and years ahead. “At GSL we are optimistic about future. We started our 3PL services initially to serve to food industries. With time and through the experience that we gained, we managed to broaden our services and are now extending into the Pharmaceutical industry. This brings major business opportunities on both sides of the equation. “During challenging economic times, it is important to align to your clients’ needs and find innovative ways to improve service whilst simultaneously reducing costs. When they win, we win. As the UAE supply chains evolve the need for robust, quality solutions increases. More and more businesses are finding that outsourcing to the right, quality 3rd Party Logistics provider gives them competitive advantage they have not previously enjoyed. We could not have launched our impressive expansion project in the DIC area of Dubai was it not for this, and there is more to come as we continuously assess market conditions and exceed customer expectations.” Company: Global Shipping & Logistics Contact: Frank Courtney Email: [email protected] Phone: 00971-4-8851566 Extn (286) Website: www.gsldubai.com Pantone 2728C Pantone 362C C = 25, M = 13, Y = 0, K = 0