MEA Markets African Excellence Awards 2018

6 MEA MARKETS / 2018 African Excellence Awards “In Kenya, the broadening aspect of infrastructure and technology has provided more avenues for travel in the country. The Standard gauge railway, a civilian and cargo transport train network which, speculatively, will connect to the neighbouring countries and consequentially increase the regional trade market. It has mainly heightened the efficiency and ease of commute for both locals and international tourists. This has and will continue to boost the industry’s growth within the region.” With technology beginning to play an increasingly dominant role across the market, Jerry and the team have had to move along with the times, particularly in regard to payment technology, making a more satisfactory experience for clients, as he refers to. “The technological advances that positively plague our curiosity plays a pivotal role. Leisure; in room entertainment, Point of sale transactions, pay modes, which have diversified payments that cater for any and every client’s pay preference, PDQ machines, online pay platforms; Pay pal, M-pesa and many others to say the list effects smooth transitions. These Automated and electric services offered by our Hotels, which have to be updated to keep up with technological advancements, conceive the very best of high level service and ensures guest satisfaction.” Internally, staff treat each other as they would expect to treat clients, and the Cold Springs Hotels are well-renowned for the service they offer. Jerry comments on the internal culture of staff, stating that whilst it is important that clients are the priority, staff are also friendly, warm and generous to each other. In Jerry’s eyes, this is the definition of hospitality, and this is also a key aspect of what differentiates the hotels from its competitors. “Across the hotels, the insurance of great service is providing staff with the necessary tools to carry out these services. Smiles, laughter and general sound of mind. This coupled with distinct training and sheer