MEAM UAE Business Awards 2018

12 MEA MARKETS / 2018 UAE Business Awards entertainment options, ranging from supplementary dining offers with our bespoke in-dinning or activities like our 8-lane bowling are the extra choices that guests expect when looking for a complete entertainment destination. Fundamentally, our customers’ tastes and trends will drive how we develop our offerings and will shape the direction Novo takes. The bottom line is that there is no place for standing still if you want to remain at the top of your game in this fast-moving industry.” Although this focus on innovation and technological development remains at the centre of the firm’s approach, to ensure that clients receive the exceptional level of service that they expect, Novo relies heavily on its dedicated and professional staff, and therefore it is committed to ensuring that they are constantly supported, as Debbie is keen to highlight. “Fundamental to our success is our staff, and as such Novo’s most precious commodity is our staff and as our first-tier brand ambassadors, so we ensure that they are offered a variety of training and internal growth/ mentorship opportunities within the company. Our training focuses on foundation programs that help establish customer service excellence and we’ve developed a Middle Managers Development Program that is a mix of coaching, post and pre- course work assignments, as well as a two- day workshop which focuses on Leadership concepts. ENJOY FILMS